While volunteering at a concession stand during a college football game I observed 3 types of customers.
1. The thief – “I need a new bag of popcorn…my son spilled the last one.” I wanted to tell him that we didn’t sell “popcorn insurance”. Perhaps if it wasn’t halftime with an endless line of customers I would have requested photographic evidence.
“Hey you just sold me this bud light and it’s filled with water.” My colleague poured it out and sure enough, it was water. Cause for suspicion?
2. The honest – Some people would stand back and look at the menu for 20 minutes. Others would roll right up without ever looking at the menu and say, “I’ll take a sprite or whatever you have.” Some people had wads of cash, others had to count their pennies. Whether they had money or not, they were honest. “You give me a product or service, I give you money in exchange.” This is 90% of the consumer population.
3. The giver – This percentage of the population made a particularly strong impression upon me.
No tip jar in sight, and they still asked “Do you guys accept tips?”
THE CHALLENGE: Find opportunities to be “the giver”. Make someone’s day, remind them there is good in the world. Good is contagious.